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Service & Experience Designer


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I work with businesses to uncover the needs of their customers and use those insights to shape innovative service experiences.

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Service & Experience Designer


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I work with businesses to uncover the needs of their customers and use those insights to shape innovative service experiences.

Trusted by leading brands and agencies

 
 

An experienced, trusted ux and service design practitioner, I work with businesses to uncover the needs of their customers and use those insights to shape innovative service experiences.

Take a look through some of the case studies and contact me to discuss how to deliver standout customer experiences for your business.

 
 

Worktagging

 
 
 
 

Featured projects

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Creating an educational tool to support innovators in healthcare


Creating an educational tool to support innovators in healthcare


 

Imperial College Health Partners support innovation in healthcare through teaching and industry tools that further learning and entrepreneurial opportunities. 

I was asked to lead the design of a new tool that would provide support and guidance to clinicians and SME’s throughout the innovation process. 

 
 
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Roadmapping business objectives through to innovation concepts


Roadmapping business objectives through to innovation concepts


 

I led a cross-disciplinary team at Splendid to carry out research with many of Barclaycard’s  business teams.

We came armed with the new strategy report, that Barclaycard had commissioned with another agency, and our work was to uncover what this meant in practice and propose a roadmap that would structure their way forward over the next five years.

 
 

 

In other people's words

 
Neil is as skilled in UX and IA as he is in design, and has repeatedly demonstrated his abilities in front of some of the UK’s largest companies.
— Chris O'Brien. Digital Director, SAS
Always a step ahead, Neil is one of the most forward thinking interactive designers out there. I hope to work with him again soon.
— Danny Bluestone. CEO, CyberDuck
Neil helped us to begin to visualise the new product we wanted to build. He was able to understand the product and its required functionality quickly; he worked methodically and used market feedback where possible to validate his decisions.
— Miriam Cooper. Director, ReChanel
 
 

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